Engineering Discipline
Long-Term Operational Excellence Through Team-Based, Responsive Support
FERSMEK doesn't disappear after commissioning. The same engineers who built your system provide 24/7 on-call support, planned preventive maintenance, and ongoing improvements — so your automation runs at design performance year after year.
What We Do
Industrial automation systems are significant investments — and their value depends entirely on running reliably. FERSMEK's support and maintenance service keeps your automation performing at design specification long after commissioning: through 24/7 on-call response, scheduled preventive maintenance, spare parts planning, and proactive remote monitoring.
Unlike generic maintenance contractors, FERSMEK support customers get access to the engineers who designed and commissioned their system. That means faster fault diagnosis, fewer escalations, and a team that understands the intent behind every line of PLC code and every component selection. We also support systems built by other integrators — starting with a structured audit to get up to speed efficiently.
24/7 Technical Support
Phone, email, and remote desktop support from the engineers who commissioned your system — not a tier-1 helpdesk. When a fault occurs at 2 AM, you speak directly to someone who knows your machine. Remote access is established during commissioning so our engineers can diagnose without waiting for site access.
Preventive Maintenance
Scheduled PM visits covering mechanical wear components, drive parameter review, sensor calibration, and software backup verification. PM intervals are matched to your production schedule — typically quarterly or semi-annual — and the scope is customised based on your system's critical components and historical failure modes.
Spare Parts Management
Critical spare parts list, stocking recommendations, and procurement support — so a failed component doesn't become a multi-day production stop. We identify the components most likely to fail and help you maintain the right inventory without overstocking. For imported components, we plan procurement lead times to avoid supply chain surprises.
System Upgrades & Modernisation
PLC platform upgrades, HMI modernisation, and functionality additions for systems built by FERSMEK or other integrators. When your automation hardware reaches end of support or your process requirements change, we manage the upgrade project from scope definition to commissioning — minimising production disruption through staged migration.
Operator Training
On-site training programs covering machine operation, basic fault-finding, and changeover procedures — documented and repeatable. Training is tailored to operator role: production operators, maintenance technicians, and shift supervisors each get different depth of content. All training materials are produced in Thai and English.
Remote Monitoring
Remote access configuration for real-time monitoring and proactive fault detection — reducing unplanned downtime through early intervention. We configure alarm notifications, trend monitoring for critical process variables, and regular status reporting so our team can flag developing issues before they become production stoppages.
Response & Escalation Workflow
Report
Fault reported via phone, email, or monitoring alert. Our on-call engineer picks up within 2 hours for contract customers — faster for critical systems.
Triage
Remote diagnostic via existing VPN or FERSMEK-installed remote access. Fault classified by severity and likely root cause within the first session.
Remote / Onsite
If resolvable remotely, the engineer guides resolution or logs in directly. If hardware replacement is needed, an onsite visit is scheduled — same day for Bangkok area critical faults.
Resolution
Fault corrected, system restored to production. Where a permanent fix requires a design change, a temporary workaround is implemented first to minimise downtime.
Documentation
Fault, root cause, and corrective action recorded in the maintenance log. Pattern faults are reviewed at quarterly PM visits to drive preventive measures.
Annual Maintenance Contract — 6 Packaging Lines, 3-Year Term
A food and beverage manufacturer operating 6 packaging lines across two shifts needed structured maintenance support after their previous integrator became unresponsive. FERSMEK began with a system audit — documenting PLC configurations, drive parameters, and identifying critical spare parts gaps. An annual PM programme was established with quarterly site visits and 24/7 remote monitoring via Ewon Cosy gateways installed on each line. Within the first year, three developing faults were caught during PM visits before they caused production stoppages. Spare parts stocking recommendations were implemented over a 6-month period to address identified gaps.
Frequently Asked Questions
Related Services
Your Automation Investment Deserves Long-Term Support
Ask about FERSMEK annual support agreements — covering preventive maintenance, 24/7 on-call response, and a guaranteed spare parts inventory for your system.