Long-Term Operational Excellence Through Team-Based, Responsive Support
FERSMEK doesn't disappear after commissioning. The same engineers who built your system provide 24/7 on-call support, planned preventive maintenance, and ongoing improvements — so your automation runs at design performance year after year.
24/7 Technical Support
Phone, email, and remote desktop support from the engineers who commissioned your system. Not a tier-1 helpdesk — direct access to automation expertise.
Preventive Maintenance
Scheduled PM visits covering mechanical wear components, drive parameter review, sensor calibration, and software backup verification.
Spare Parts Management
Critical spare parts list, stocking recommendations, and procurement support — so a failed component doesn't become a multi-day production stop.
System Upgrades & Modernisation
PLC platform upgrades, HMI modernisation, and functionality additions for systems built by FERSMEK or other integrators.
Operator Training
On-site training programs covering machine operation, basic fault-finding, and changeover procedures — documented and repeatable.
Remote Monitoring
Remote access configuration for real-time monitoring and proactive fault detection — reducing unplanned downtime through early intervention.
Your Automation Investment Deserves Long-Term Support
Ask about FERSMEK annual support agreements — covering preventive maintenance, 24/7 on-call response, and a guaranteed spare parts inventory for your system.